FAQ

What people ask, plainly answered.

Grouped by what comes up most — about the firm, community and multi-generational moves, transport hub and route, customs and paperwork, cost and value, property and access, pets, and the move itself.


About the firm

Who is this firm for?

Romford and East London RM-postcode households moving to France, Italy, Spain, or Portugal. We cover Romford (RM1), Hornchurch (RM11/RM12), Upminster (RM14), Dagenham (RM8/RM9), Gidea Park (RM2), Collier Row (RM5), Harold Wood (RM3), and the Brentwood edge. The customer base is mixed — working families relocating, multi-generational households, Italian-British and Portuguese-British community members returning to ancestral regions, pre-retirement and retirement couples joining family already abroad. What ties them is the working East-London family register and the practical value-conscious approach to the move.

How are you different from other London removals firms?

We are a Romford operator with East-London community awareness. The other London removals sites we work alongside cover different catchments — Peckham for SE15 creative-class, Bromley for SE-London established, Bexley for SE-London technical-professional, London Moving for the wider cosmopolitan London catchment, Pinner for NW London. None of them cover the RM postcode area properly. We do.

Why only four countries?

Because four corridors run properly is more useful to a customer than fifteen run passably. France, Italy, Spain, and Portugal cover the destinations that Romford and East-London households actually move to in any meaningful volume — including the strong Italian-British and Portuguese-British community connections back to specific regions. We do not pretend to specialise in Germany, the Netherlands, or anywhere else. If your move is to a country outside the four, we will refer you to a firm better-shaped for it.

What does the survey involve?

A surveyor visits your Romford-area property, walks the inventory with you, looks at access at both ends, and goes through the practical move plan. Multi-generational households often want the survey conversation to include more than one family member — that is welcomed; we run the conversation around the family, not against it. Survey is free, no obligation. Written quote follows by email.

Community and multi-generational moves

Our family has been in Romford for three generations. How do you handle multi-generational moves?

Routinely. Multi-generational households are common in the Romford East-London catchment — sometimes grandparents living with adult children, sometimes adult children with parents, sometimes whole extended families in the same household. The survey covers the multi-generational layout: who needs what, which generation has belongings that need particular care, how the destination property will be sequenced. Unload on the destination side is paced around the family — grandparents' bedroom and main living areas first, then working-age family, then kids' rooms.

We have East London Italian-British family roots. Does that change anything?

Helps. Multi-generation Italian-British families often have a codice fiscale already on file from the original migration generation, established connections to a specific village or town in southern Italy, and a community network on the destination side. The Italian customs paperwork is often confirmation rather than fresh application. We have handled enough Romford → southern-Italy community-roots moves that the community register is conversation, not improvisation.

Our family has been in Portugal since the 1970s. Same setup?

Yes. The Portuguese-British community in East London has similar multi-generational depth. NIF often already on file from the original migration generation, established Portuguese destination address (Lisbon outer suburbs, Setúbal, the Alentejo working interior, the Beira), community network on the Portuguese side. We coordinate with the Portuguese fiscal representative or family contact where it makes sense; the customs and consignment side runs through us.

Transport hub and route

Romford has good transport links. Does that help the move?

Geographically yes — Romford sits on the A12 corridor with M25 access, the Elizabeth Line runs through Romford station, Tilbury Port is east on the A13, and Stansted Airport is north via the M11. For a road-freight removal the key is the M25-to-M20 connection through to the Folkestone Eurotunnel for European destinations. The route works cleanly from Romford. We do not commit to specific transit times — the written quote sets out the practical schedule for your specific move based on destination, consignment size, and customs scheduling.

Can the move be coordinated around the Elizabeth Line for a downsize?

If you are downsizing from a central-London property to a Romford-area exit point before the international move, yes — we can coordinate the staged Romford-to-Europe consignment around a prior Elizabeth Line move from central London. Each leg is its own survey and quote; the practical sequencing is something we will set out at survey.

Customs and paperwork

What is the post-Brexit customs picture?

Procedural rather than scary. Your household goods cross duty-free under transfer-of-residence (ToR) relief on every corridor we run, provided you have owned the items for six months and are establishing residence at the destination. We file the UK ToR1 with HMRC and the destination-country declaration with the relevant customs authority (Douanes in France, Agenzia delle Dogane in Italy, Aduana in Spain, Autoridade Tributária in Portugal). You provide the residency-evidence pack.

For long-standing community-roots moves, is the customs simpler?

Often yes. Italian-British and Portuguese-British community families often have codice fiscale (Italy) or NIF (Portugal) already on file from the original migration generation, established residency-evidence trails through the destination village or town, and a community-side contact who knows the local administrative process. The customs work runs faster when the destination side is established.

Do we need to be there at customs clearance?

No. The customs side runs between us and the destination country's customs authority. You will be at your new address (or in transit between properties) when the consignment clears. We respond to customs queries directly on your behalf.

Cost and value

We are cost-conscious. Are you a budget firm?

We are not premium-positioned and we are not budget. We are practical and value-honest. The written quote reflects the actual cost of running the corridor — same crew door to door, customs filings, depot storage included for property-completion slippage. We do not undercut by skipping the work; we do not premium-position by inventing services. The conversation at survey is honest about cost.

How does the move cost compare with staying in Romford?

We are not financial advisers and we will not pretend to be. What we can say is that the destinations our Romford community typically moves to — working southern Italy, working Costa Blanca, inland Portuguese towns, rural France — have property costs and cost-of-living rates significantly below the Romford and broader East-London market. For the specifics of your household budget, pension, healthcare, and tax position, talk to a financial adviser who specialises in UK-to-Europe relocations.

Can we do the move in stages to spread the cost?

Yes, where it suits. Some Romford families move household goods in two or three consignments over several months — sometimes coordinated with separate generations of the household moving at different times. Each consignment has its own written quote and customs filing. We do not penalise customers for staging the move; it is sometimes the practical shape.

Property and access

Our Romford-area property is a 1930s semi with narrow stairs. Will that be a problem?

Standard work. 1930s East-London semi-detached and post-war terraced housing stock is the housing typology our Romford-area surveyors know best. Narrow stairs, awkward landings, period banisters, the typical bay-window-and-back-extension layout — all routine. We survey access carefully and the written move plan sets out vehicle size and crew sizing accordingly.

Will the destination address access work for a UK lorry?

Depends on the destination. Italian southern-village access (Sicily, Calabria, Campania interior), Costa Blanca village access (Quesada, San Miguel interior), Portuguese working-town access (Alentejo interior, Beira), and rural French access (working Brittany, Pas-de-Calais hinterland) often require a smaller secondary shuttle vehicle on the destination side. The written quote sets out whether a shuttle is needed.

Pets and animals

Can we bring our pets to Europe?

Yes — under the post-Brexit Animal Health Certificate (AHC) framework. UK pet passports are no longer valid for EU travel. The current paperwork is an AHC issued in the UK by an Official Veterinarian within the 10-day pre-travel window, microchip, and current rabies vaccination at least 21 days old. We do not transport pets — they travel via dedicated pet-transport firms or with you. We refer to specialists at survey.

About the move itself

Can we ship a UK-registered car alongside the move?

Yes. A UK-registered car owned for six months or more qualifies for ToR relief alongside the household goods. Re-registration on destination plates is a separate post-move task with the relevant national vehicle authority. We handle the customs paperwork for the vehicle as part of the move.

Can you store our things in the UK while we sort the destination side?

Yes — UK-side depot storage is part of the move-planning service. Common scenarios: the Romford property has sold but the destination property completion has slipped; a multi-generational household is staging the move across months; one generation has gone ahead and is establishing the destination address before the rest of the family follows. The written move plan documents the included storage window and any extension rate.

What does the written quote actually cover?

The route, the cubic metres surveyed, customs filings included, packing scope (we pack everything, you pack books-and-clothes only, or a mixed approach), insurance summary, contingency held for property-completion slippage or customs query, depot storage window. The quote is held in writing — it does not move upward unless the scope materially changes, and if it does we requote rather than surprise you. No moving-day surprises.

Still not the answer you needed?

Email or call. We will talk it through.

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